Last Updated: 2 October 2026
1. Customer Cancellation
Customers may request cancellation of an order before the
order is dispatched.
2. Orders Already Dispatched
Once an order has been dispatched, it may not be possible to cancel the order.
In such cases, the customer may be able to initiate a return after receiving the product, subject to the applicable Return & Refund Policy and product-specific return conditions.
3. POD Orders
For POD orders cancelled before dispatch, there is generally no payment refund because payment has not yet been collected.
Repeated refusal or cancellation of POD orders may result in restrictions on future POD availability where reasonably necessary to prevent misuse.
4. Cancellation by EverythingB2C
EverythingB2C may cancel an order in circumstances including:
- Product unavailability;
- Incorrect price or product information;
- Seller inability to fulfil the order;
- Delivery restrictions;
- Suspected fraudulent or abusive activity;
- Technical errors; or
- Other legitimate operational circumstances.
If payment has already been received, the applicable amount will be refunded.