Returns & Refunds
Last Updated: 2 October 2026
EverythingB2C allows customers to request returns, subject to the conditions set out below and any product-specific return conditions.
Return Eligibility
A return may be accepted where the product:
- Is defective or damaged;
- Is materially different from the product ordered;
- Is incorrect or incomplete; or
- Qualifies for return under the applicable product-specific return conditions.
The return eligibility period may vary depending on the product category and seller.
The applicable return period, where specified, will be displayed on the product page or communicated with the order.
Condition of Returned Products
- Unused;
- In their original condition;
- In the original packaging where applicable;
- Accompanied by accessories, manuals and other items supplied with the product; and
- Accompanied by the invoice/order information where required.
Products That May Have Special Return Conditions
Certain products may not be returnable due to their nature.
These may include:
- Consumable products;
- Personal-care products;
- Hygiene-sensitive products;
- Customized products;
- Products specifically ordered or prepared for the customer;
- Products with opened or tampered packaging; and
- Other products identified as non-returnable or subject to special conditions.
Any such restrictions will be communicated where
applicable.
Damaged or Incorrect Products
Customers should report damaged, defective or incorrect products as soon as reasonably possible after delivery.
Customers may be asked to provide photographs, videos, packaging information or other evidence to help investigate the issue.
Upon successful cancellation:
- A full refund will be processed to the original method of payment
- Refunds will be initiated within 5–7 business days from the date of confirmation
Return Request
To request a return, contact:
Please provide:
- Order number;
- Product name;
- Reason for return; and
Photographs or other supporting information
where applicable.
Return Approval
A return request may require verification before approval.
Once approved, EverythingB2C or its delivery partner may
arrange pickup of the product, where applicable.
Refund
Where a refund is approved, the refundable amount will be processed after applicable verification and receipt/inspection of the returned product where required.
For POD orders, the customer may be required to provide appropriate bank account or other refund details.
Refund Amount
The refund amount will depend on the circumstances of the return and the applicable policy.
Where a return is due to a defective, damaged, incorrect or otherwise improperly supplied product, applicable amounts will be handled in accordance with the customer's legal rights and the applicable circumstances.
Replacement
Where appropriate and subject to availability, EverythingB2C or the seller may offer replacement instead of a refund.
The customer will be informed of the available resolution.
Seller Responsibility
The seller remains responsible for the quality, specifications, authenticity and applicable warranty or guarantee of the products supplied by the seller.
EverythingB2C will reasonably assist customers in coordinating return or complaint resolution.